Logistics

NorthlineDispatch portal that cut errors 62%

Northline’s ops team ran routes from shared spreadsheets and group chats. Missed handoffs and duplicate assignments were weekly pain.

Approach

1. Map real dispatch workflows with the ops lead
2. Ship a thin portal: assignments, status, exceptions
3. Integrate SMS alerts for drivers
4. Train and harden with a 30-day hypercare window

Results

• 62% fewer dispatch errors in 60 days
• Average assignment time cut from ~18 min to ~4 min
• Delivered in 8 weeks, fixed price

Stack

React · Node · Postgres · Twilio · role-based admin

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