Healthcare ops

Pulse ClinicIntake + reminders that cut no-shows

Front desk juggled a legacy EMR export, a separate form tool, and manual reminder calls. Patients fell through the cracks.

Approach

1. Define a compliant intake path with clinic leadership
2. Build a staff-facing workflow app + patient reminders
3. Keep PHI boundaries clear; minimize data held
4. Measure no-show rate before/after

Results

• ~40% reduction in no-shows over a quarter
• Front desk saved ~10 hours/week on chasing forms
• 12-week program with fixed milestones

Stack

Next.js · Postgres · encrypted document handling · email/SMS reminders

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